Reliable reference information
Keep policies, opening hours and service details in one maintained knowledge source.
Customer supportA clearer answer.
A clearer answer.
A more human experience.
Help customers find answers from your business knowledge and bring a teammate into the conversation when judgement or additional support is needed.
Understands your businessWorks with your team
SARY / SALES & CUSTOMER SERVICE
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Options that fit your requestProduct details · order information
Write a message…
Your knowledge guides each reply
Inside a customer conversationHow Sary helps
Support that keeps the context
Give customers useful information and your team room to focus.
Understand the question
Ask for clarification when the request is incomplete.
Voice and text
Let customers explain their request in the format they prefer.
Human handover
Route sensitive or unusual requests to the team.
One conversation history
Review what was already discussed before responding.
Improve the knowledge base
Turn repeated questions into clearer reference information.
The workflow
From the first question to the next step.
Prepare your support knowledge
Add common questions, shipping and return policies, and opening hours.
Define the handover
Choose which questions Sary handles and which should move to your team.
Review and improve
Review conversations and keep adding the answers your customers need.
Sary follows up. Your team takes over.Your business knowledge.
Your business knowledge.
In every conversation.
Does this replace my support team?
Your team remains responsible for cases that need human attention. Sary helps with common questions and prepares the context for follow-up.
What if an answer is unavailable?
Sary asks for clarification or routes the conversation to your team according to your settings. You can update the knowledge to cover the question later.
Can I customise the reply style?
Adjust the business information, tone and instructions to match the way you serve your customers.
Organise conversations.
Follow up on sales.
Add your business information, connect WhatsApp and start following up with Sary.